The Reserve Upgrade

THE RESERVE EXPERIENCE—ABSOLULTELY EXTRAORDINARY

Get ready to live the dream. The Reserve at Paradisus Cancun offers facilities and services that will make your stay at the resort more distinguished and select, as well as more intimate and comfortable. We raise your experience to levels that you could never imagine, placing an efficient and discreet private Concierge at your service to respond to any desire or need. Luxurious, superior-quality suites, preferential reservations, access to a private beach area, private pool and other private areas where you will not lack a single thing.

All of the family members on vacation can enjoy every one of the services they need and desire. The best suites for you and your family with luxurious facilities and all the space and amenities for children to have great fun without their parents ever having to worry about a thing. No chance for boredom, no danger, just a perfect opportunity for you to relax, disconnect and enjoy the best vacations you could ever imagine.

There are also areas for adults only which will ensure luxurious comforts and superior personalised service. With breakfast service from 7am to 11am, afternoon tea from 11am. to 7pm (*) and an international bar and aperitif service from 7am to 10pm (*).

(*) Opening hours may vary depending on the season.

THE RESERVE PRIVATE AREAS

The Reserve provides access to exclusive private areas in the resort that guarantee a superior and unique experience, such as a private area on the beach and a private pool for adults. Come and whet your appetite at The Reserve Lounge and the exquisite La Palapa restaurant (for adults only) with stunning sea views. Visit the library and enjoy a coffee or premium-brand drinks throughout the day, and cocktails and snacks in the evening while reading the international press.

• The Reserve Lounge
• Private beach area
• Private pool
• Library serving coffee and premium-brand drinks throughout the day
• La Palapa Restaurant (adults only)

EXCLUSIVE SERVICE FROM A PERSONAL CONCIERGE

Enjoy the efficient, exclusive and discreet assistance of a certified butler throughout your stay. You will have instant direct communication using your mobile, and your concierge will take care of every kind of request to satisfy your needs.

• Personal explanation of the resort facilities (on request)
• Luggage unpacking and packing service
• Shoe cleaning and ironing (only 1 garment per person per day. Non-delicate materials)
• Information and reservations in local restaurants
• Wake-up call

EXCLUSIVE POOL AND BEACH SERVICE

The Pool and Beach Concierge is another of the exclusive and select services offered by The Reserve. You'll have access to a private adults-only pool and beach area where a discreet concierge will serve you drinks, fresh fruit or delicious juices, and even clean your sunglasses. Everything you need so you can enjoy yourself and relax in total peace.

If you’re travelling with your family, there are a number of Bali beds you can book in advance through your concierge, and exclusive palapas for The Reserve guests on the beach.

• Fresh fruit and fruit juice
• Water vaporiser
• Chilled aromatic towels
• Glasses cleaning
• Drinks service
• Newspapers, magazines and books
• Board and card games

THE RESERVE IN-ROOM SERVICES

The suites provide the perfect space for the whole family to enjoy. Just relax and enjoy having everything you need.

For kids the experience begins with a welcome beach kit, bathrobes and slippers for them in the suite plus special amenities and drinks in the minibar, a PlayStation® on request, a choice of pillows and an exclusive turndown service at bedtime with milk and cookies.

And not forgetting that parents should also enjoy the suite, we offer comfortable bathrobes and slippers, a pillow menu and luxury amenities. And there is also a full menu of activities for the whole family in your room.